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Terms & Conditions

These Terms govern your relationship with the operator of the online gaming services offered via the website https://royalace-ca.com (the "Site") and any related platforms operated under the brand "Royal Ace Casino" exclusively for use in connection with royalace-ca.com. By creating an account, accessing, or using the services, you agree to be bound by these Terms. If you do not agree, you must not use the Site. These Terms are effective as of 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Refers to Ace Revenue Group, operating the online gaming services for Royal Ace Casino through the domain royalace-ca.com, corporately registered in Costa Rica under Corporate Registry ID 3-102-525750 (via Virtual Casino Group), but without a verifiable iGaming license from a recognized gambling regulator.
  • Site: The website located at https://royalace-ca.com, including all subdomains, mobile versions, and related interfaces used to access the services of Royal Ace Casino.
  • Services: All online casino and gaming products, including but not limited to slots, table games, live dealer games, promotions, bonuses, tournaments, and ancillary services made available through the Site.
  • User or Player or you: Any natural person who accesses the Site, creates an account, or uses the Services, whether or not that person places bets or wagers real money.
  • Account: A personal, unique registration profile created by a User on the Site that allows access to the Services, including associated wallet balances, personal details, and activity history.
  • Bet or Stake: Any amount of real money or bonus funds risked by a Player on the outcome of a game or event offered on the Site.
  • Wager: The act of placing a Bet using real money or bonus funds, as well as the total cumulative amount of such Bets made to meet specified wagering requirements.
  • Bonus: Any promotional funds, free spins, cashback, or other incentives credited to a Player's Account under promotional offers, loyalty schemes, or manual adjustments, which are subject to specific terms and wagering requirements.
  • Real Money Balance: Funds deposited by the Player or credited as cash winnings, which are not subject to wagering requirements and can, subject to these Terms, be withdrawn.
  • Bonus Balance: Funds and free-play value that are part of a Bonus and are subject to wagering and other restrictions before any portion may be converted to withdrawable Real Money Balance.
  • KYC (Know Your Customer): Identity verification procedures requiring the Player to provide documents such as government-issued identification, proof of address, and, where applicable, proof of payment method and source of funds.
  • Restricted Jurisdiction: Any country, province, state, or territory where online gambling is prohibited or requires a license that the Operator does not hold, including any Canadian province or territory where the use of offshore online casinos is unlawful.
  • Game Rules: The specific rules, payout tables, and instructions applying to each game offered on the Site, as displayed within the respective game interface.
  • Chargeback: A reversal or dispute of a card or payment transaction initiated by the Player or the payment provider.
  • Dispute: Any complaint, claim, or controversy arising out of or relating to the Services, these Terms, account activity, or game outcomes.

2. Account Registration

2.1 Eligibility and Age Requirements

  • Minimum age: To create an Account and use the Services, you must:
    • be at least 18 years old; and
    • be at or above the legal age for online gambling in your province, territory, or country of residence, if higher than 18.
  • Canadian compliance: By registering from Canada, you confirm that accessing and using an offshore online casino is not prohibited in your specific province or territory and that you are acting in accordance with all applicable Canadian federal, provincial, and territorial laws.
  • Residency and restrictions: You must not:
    • be a resident of a Restricted Jurisdiction where offshore gambling is illegal; or
    • access the Site from any geo-blocked or prohibited region using VPNs, proxies, or other circumvention tools.
  • Single account policy: Each Player may hold only one Account on royalace-ca.com. Duplicate or linked Accounts may be blocked, merged, or closed, and associated Bonuses voided.

2.2 Account Creation Process

  • Registration details: To open an Account, you must provide accurate and complete information, including but not limited to:
    • full legal name;
    • date of birth;
    • current residential address in Canada or your actual country of residence;
    • email address and telephone number;
    • chosen username and password; and
    • preferred currency, where options are available.
  • Email verification: The Operator may require you to verify your email address via a confirmation link. Failure to complete verification may result in restricted access or account suspension.
  • Accuracy of data: You expressly warrant that all information supplied is true, complete, and up to date. You agree to promptly update your Account details following any changes, including address or contact details.

2.3 KYC and Verification

  • Verification obligation: At any time, particularly before processing withdrawals, the Operator may require you to undergo KYC checks and provide:
    • government-issued photo identification (e.g., passport, driver's licence);
    • recent proof of address (e.g., utility bill, bank statement not older than 3 months);
    • proof of ownership of payment methods used (e.g., redacted card copy, e-wallet screenshot); and
    • evidence of source of funds or source of wealth where reasonably required.
  • Failure to verify: If you fail to provide requested documentation, provide falsified documents, or otherwise obstruct verification:
    • your Account may be suspended or closed;
    • Bonuses and winnings may be withheld or cancelled; and
    • Real Money Balances may be frozen pending investigation, subject to applicable law.
  • Data handling: Verification data is processed in accordance with the Operator's privacy policy referenced in the "Privacy & Data Protection" section below.

2.4 Account Security and User Obligations

  • Confidentiality: You are solely responsible for maintaining the confidentiality of your username, password, and any other credentials. Any activity conducted through your Account will be treated as performed by you.
  • Unauthorized access: If you suspect that your Account has been compromised, you must immediately:
  • Prohibited uses: You agree not to:
    • permit any third party to access or use your Account;
    • use another person's identity or payment details;
    • engage in fraudulent, collusive, or money-laundering activities; or
    • use the Site for any unlawful or unauthorized purpose, under Canadian law or the law of your jurisdiction.

Betting & Gameplay Rules

General Gameplay

  • Game rules binding: By participating in any game, you agree to be bound by:
    • these Terms; and
    • the specific Game Rules and payout tables displayed within each game interface.
  • Randomness and fairness: Games use random number generator (RNG) technology to determine outcomes. While the Operator endeavours to ensure fairness, no representation is made that any external regulator has tested or certified the RNG, and you accept that the Operator operates without a recognized Canadian gambling licence.
  • Currency: Bets are placed in the currency offered by the Site and chosen at registration, typically CAD for Canadian Players, unless otherwise specified.

Placing Bets and Limits

  • Funding required: You may place Bets only if your Account holds a sufficient Real Money Balance or eligible Bonus Balance. Attempting to place Bets with insufficient funds will result in automatic rejection.
  • Minimum and maximum bets:
    • Each game specifies a minimum and maximum Bet.
    • The Operator may impose additional per-account or per-transaction limits for risk management or responsible gaming purposes.
  • Bet confirmation: A Bet is considered accepted when it is registered on the Operator's servers and reflects in your game history or transaction log.
  • Irreversibility: Once confirmed, Bets cannot be cancelled or modified by the Player, except where explicitly stated in the Game Rules or where a clear technical error is demonstrated.

Game Malfunctions and Technical Issues

  • Malfunction voids all pays: If a game malfunction occurs, including but not limited to software errors, RNG failures, or incorrect payouts:
    • all affected Bets and spins for that game round may be declared void;
    • Bets may be refunded to the Real Money Balance or Bonus Balance used; and
    • any incorrectly credited winnings may be removed from your Account.
  • Disconnections: In case of disconnection or network interruption:
    • most modern games will complete the round on the server; and
    • results and balances will update when you reconnect.
    • The Operator is not liable for your internet connectivity or device failures.

Conduct in Live Casino and Chats

  • Respectful behaviour: When using live dealer games or chat functions, you must:
    • refrain from offensive, discriminatory, hateful, or sexually explicit language;
    • avoid harassment, threats, or abuse of dealers, staff, or other Players; and
    • not advertise, solicit, or promote third-party services or websites.
  • Prohibition of fraud and collusion: You must not:
    • share information or signals with other Players that may provide an unfair advantage;
    • use automated software ("bots") or scripts to play; or
    • exploit loopholes, bugs, or vulnerabilities in any game or the Site.
  • Enforcement: Breach of these conduct rules may result in:
    • chat suspension or permanent ban;
    • Account suspension or closure; and
    • confiscation of Bonuses and winnings derived from prohibited conduct.

12. Bonus Terms

12.1 General Bonus Conditions

  • Discretionary nature: Bonuses and promotions offered on royalace-ca.com are discretionary rewards. The Operator may introduce, modify, or withdraw any Bonus at any time, subject to prior commitments already accepted by the Player.
  • Publication of terms: Each Bonus or promotion will have specific terms published on the Site, which apply in addition to these general Bonus Terms. In case of conflict, the specific promotional terms prevail.
  • Single use and abuse prevention: Unless expressly stated, each promotion:
    • is limited to one per Player, household, IP address, payment method, or device; and
    • may not be combined with other offers or free-play campaigns.

12.2 Bonus Activation and Wagering Requirements

  • Activation: Bonuses may be:
    • credited automatically upon eligible deposit;
    • activated via a promo code; or
    • manually granted by support.
    Activation conditions, such as minimum deposit amounts and time-limited availability, will be specified in the relevant promotion.
  • Wagering requirements:
    • Unless otherwise specified, a standard wagering requirement (e.g., 30x - 50x the Bonus amount or Bonus plus deposit) may apply before any Bonus-related winnings become withdrawable.
    • Only qualifying Bets on eligible games contribute towards wagering; different game types may contribute at different rates (for example, slots 100%; table games and video poker a lower percentage or 0%).
    • Wagering must be completed within the timeframe stated in the promotion (e.g., within 7 - 30 days). Any remaining Bonus Balance after expiry may be forfeited.
  • Maximum bet with active bonus: While a Bonus is active, a maximum Bet per spin or game round may apply. Exceeding such limits may result in forfeiture of the Bonus and any associated winnings.

12.3 Prohibited Games and Actions

  • Game restrictions: Certain games may be:
    • excluded entirely from Bonus wagering; or
    • restricted due to high-return or low-risk characteristics.
    The Operator will list such restricted games in the relevant promotional terms or general Bonus policy.
  • Prohibited betting patterns: You may not engage in:
    • "low-risk wagering" primarily designed to clear wagering without real risk;
    • betting on both outcomes of the same event or round;
    • placing large Bets after substantial wins followed by reduced Bets once wagering requirements are nearly met; or
    • abusing game features such as saving free rounds or bonus rounds to use after wagers are met.
  • Bonus abuse: The Operator reserves the right to:
    • withhold or cancel Bonuses;
    • void winnings obtained through abuse; and
    • close or block Accounts involved in Bonus misuse, including multiple Accounts for the same household or person.

12.4 Combining Promotions

  • Non-cumulative policy: Unless expressly authorized, only one active Bonus or promotion may be in play at any given time. Deposits cannot normally be used to claim multiple overlapping offers.
  • Loyalty and cashback: Loyalty rewards or cashback may be awarded separately. Any accompanying wagering requirements or limitations will be described in the relevant program terms.
  • Changes to promotions: Promotional structures, wagering multipliers, eligible games, and expiry periods may be updated periodically, with such changes applying prospectively and not retroactively to Bonuses already accepted, to the extent allowed by law.

9. Payments & Withdrawals

9.1 Deposit Methods and Conditions

  • Supported methods: The Site may support various deposit methods for Canadian Players, including:
    • credit and debit cards;
    • e-wallets;
    • prepaid vouchers; and
    • selected cryptocurrencies, where available and lawful in your jurisdiction.
    The availability of any method may depend on your location, banking institution, and the Operator's payment partners.
  • Ownership of payment methods: You must use only payment methods held in your own name. The Operator may request documentation to verify ownership.
  • Limits and fees:
    • Minimum and maximum deposit amounts are specified on the cashier page and may vary by method.
    • The Operator may charge administrative fees for certain payment services or currency conversions, which will be displayed where applicable.
    • Your bank or payment provider may also impose additional fees, which are outside the Operator's control.

9.2 Withdrawals

  • Withdrawal methods:
    • Whenever possible, withdrawals will be processed via the same method used for deposits ("closed loop" policy).
    • If a deposit method does not support withdrawals, you may be asked to choose an alternative method and provide enhanced verification.
  • Withdrawal processing:
    • All withdrawal requests are subject to KYC checks and internal review.
    • Processing times may vary but the Operator endeavours to process standard withdrawals within the timeframes indicated in the cashier section, typically within several business days after approval.
    • Delays may occur due to additional security checks, payment processor issues, or incomplete documentation supplied by the Player.
  • Limits: The Operator may apply:
    • daily, weekly, or monthly withdrawal limits;
    • special limits for progressive jackpot winnings, VIP Players, or high-risk accounts; and
    • minimum withdrawal thresholds.

9.3 Chargebacks, Refunds, and Reversals

  • Chargebacks: Initiating a chargeback or payment dispute may:
    • result in immediate Account suspension;
    • lead to forfeiture of Bonuses and winnings; and
    • cause the Operator to pursue recovery of outstanding amounts, including through collection agencies, to the extent permitted by applicable law.
  • Refund policy:
    • Deposits are generally non-refundable once used for wagering.
    • The Operator may, at its sole discretion, consider refund requests where:
      • no wagering has occurred; or
      • a clear technical error has led to incorrect charging.
  • Refund of Bets and Bonuses in errors: If Bets or Bonuses are credited or settled incorrectly due to technical or human error:
    • the Operator may correct the error by reversing transactions and adjusting balances;
    • all affected Bets may be voided; and
    • you must return any funds that have been incorrectly credited and subsequently withdrawn.

9.4 Anti-Money Laundering and Source of Funds

  • Compliance checks: To help mitigate risks related to money laundering or unlawful financial activity, the Operator may:
    • monitor transactions and betting patterns;
    • request evidence of source of funds (e.g., salary slips, bank statements); and
    • report suspicious activity to relevant authorities where required or appropriate.
  • Refusal of transactions: The Operator may refuse deposits or withdrawals, cancel transactions, or close Accounts where:
    • required by law or requested by financial institutions; or
    • activity is deemed suspicious, fraudulent, or in breach of these Terms.

Limitation of Liability

Operator's Obligations

  • Provision of Services: The Operator undertakes to provide the Services with reasonable skill and care, consistent with industry practices for similar offshore online casino operations.
  • Fairness and accuracy: The Operator strives to:
    • ensure that Game Rules and paytables are accurate and available;
    • maintain accurate recording of Bets, wins, and losses; and
    • address genuine technical errors or malfunctions promptly.

Exclusions of Liability

  • No Canadian licensing: You acknowledge that the Operator does not hold an active iGaming licence from recognized regulators such as the Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario, or other Canadian provincial authorities. By using the Site, you accept this regulatory status and any associated risks.
  • Technical failures: To the fullest extent permitted by law, the Operator is not liable for:
    • any loss or damage resulting from interruptions, delays, or failures in telecommunications, internet connectivity, or computer systems beyond the Operator's reasonable control;
    • hardware or software failures on your devices; or
    • incompatibilities between your equipment and the Site.
  • Third-party services: The Operator is not responsible for acts or omissions of:
    • payment providers, banks, or financial institutions; or
    • third-party game suppliers or content providers, beyond obligations that can be enforced contractually by the Operator.

Limitation and Cap on Damages

  • Maximum compensation: To the maximum extent permitted by applicable law:
    • the Operator's total aggregate liability to you for any single incident or series of related incidents is limited to the lesser of:
      • the amount of the Bet or stake involved in the incident; or
      • the total Real Money Balance in your Account at the time of the incident.
  • Exclusion of indirect losses: The Operator will not be liable for:
    • loss of profits, revenue, opportunity, or goodwill;
    • consequential, incidental, or punitive damages; or
    • any claim arising from your breach of these Terms or applicable law.
  • Consumer rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable Canadian consumer protection laws, to the extent such laws apply to your use of the Services.

Intellectual Property Rights

Ownership of Content and Software

  • Operator's and licensors' rights: All intellectual property on the Site, including but not limited to:
    • logos, trademarks, trade names (including "Royal Ace Casino" and "Royal Ace Casino" used solely in connection with royalace-ca.com);
    • website design, layout, text, graphics, and images; and
    • software, game code, databases, and underlying technology;
    is owned by the Operator or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Permitted and Prohibited Use

  • Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Site and Services solely for your personal, non-commercial entertainment, in accordance with these Terms.
  • Restrictions: You may not, without prior written consent from the Operator:
    • copy, reproduce, modify, adapt, translate, or create derivative works from the Site or any part of it;
    • distribute, sell, rent, lease, sublicense, or otherwise make the Site or its content available to any third party;
    • reverse engineer, decompile, disassemble, or otherwise attempt to derive source code of any software provided on the Site, except as expressly permitted by mandatory law;
    • remove or alter any copyright, trademark, or proprietary notices; or
    • use any automated system or software to extract data, including scraping, crawlers, or robots.

25. Privacy & Data Protection

  • Privacy policy reference: Your personal data is collected, used, stored, and otherwise processed in accordance with the Operator's privacy policy, as may be updated from time to time. A detailed privacy policy is made available through the Site and may also be referenced from https://royalacecasino.com/privacy-policy/ or a local equivalent for royalace-ca.com.
  • Data categories: The Operator may process:
    • identification and contact information provided during registration and KYC;
    • transaction and gameplay data;
    • technical data such as IP address, device identifiers, and cookies; and
    • communication records with customer support.
  • Purpose and legal basis: Data is processed for:
    • providing and managing your Account and the Services;
    • fraud prevention, security, and responsible gaming checks;
    • complying with legal and regulatory obligations under applicable laws; and
    • marketing communications, where permitted and subject to your preferences.
  • Canadian users: While the Operator is registered in Costa Rica, it endeavours to handle the personal data of Canadian Players consistent with applicable data protection principles and consumer expectations. By using the Site, you consent to the international transfer of your data to jurisdictions that may have different data protection standards.

4. Changes to Terms

  • Right to amend: The Operator may amend, update, or replace these Terms at any time to reflect:
    • changes in applicable laws or regulatory guidance;
    • updates to the Services, technology, or business practices; or
    • risk management, security, or responsible gaming considerations.
  • Notification of changes: When material changes are made, the Operator will take reasonable steps to notify you, which may include:
    • email notice to the address registered to your Account;
    • on-site banners or pop-up notifications upon login; or
    • updated "last revised" dates on the Terms page.
  • Acceptance and continued use:
    • By continuing to access or use the Site after changes take effect (including any updates implemented in 2026 and thereafter), you are deemed to have accepted the revised Terms.
    • If you do not agree with the changes, you must immediately stop using the Services and may request closure of your Account, subject to settlement of any outstanding balances and obligations.

6. Termination & Suspension

6.1 Termination by the Player

  • Account closure: You may request closure of your Account at any time by contacting customer support at [email protected] or via live chat.
  • Withdrawal of funds: Upon closure:
    • subject to verification and these Terms, any remaining Real Money Balance will be paid out via an agreed method, less any applicable fees; and
    • all active Bonuses, including Bonus Balances and associated wagering requirements, will be forfeited.

6.2 Suspension and Termination by the Operator

  • Grounds for suspension or closure: The Operator may suspend or close your Account where:
    • you breach or are reasonably suspected of breaching these Terms;
    • you provide false or misleading information or fail KYC checks;
    • you are involved or suspected of involvement in fraud, collusion, money laundering, or other unlawful activities;
    • your use of the Site contravenes applicable Canadian laws or the laws of your jurisdiction; or
    • the Operator has reasonable security or risk-related concerns.
  • Consequences of suspension:
    • Access to your Account and the ability to place Bets or request withdrawals may be temporarily restricted;
    • verification or investigation procedures will be conducted; and
    • Balances may be frozen pending the outcome.
  • Consequences of termination:
    • your Account will be closed, and any right to use the Services will cease;
    • subject to applicable law and the outcome of any investigation, Real Money Balances may be paid out or forfeited; and
    • Bonuses and associated winnings may be voided, especially where breach or fraud is established.

6.3 Notification

  • Notice of action: Where legally and practically feasible, the Operator will:
    • notify you via email or on-site messaging of any decision to suspend or close your Account; and
    • provide, in general terms, the reasons for such decision, subject to legal and security considerations.
  • Appeal or clarification: You may contact support to request clarification or appeal a decision. The Operator will review such requests but is under no obligation to reopen an Account duly closed in accordance with these Terms.

3. Governing Law & Jurisdiction

  • Governing law: These Terms, and any Dispute arising out of or relating to them or to your use of the Services, shall, to the extent permitted by law, be governed by and construed in accordance with the laws of Costa Rica, excluding its conflict of law rules.
  • Canadian users' acknowledgement: By using the Site from Canada, you acknowledge that:
    • the Operator is corporately registered in Costa Rica and does not hold a Canadian iGaming licence;
    • you may not have access to Canadian provincial regulatory protections or complaint mechanisms applicable to domestically licensed operators; and
    • any legal recourse may require pursuing claims under Costa Rican law and jurisdiction, subject to mandatory consumer protection rules of your province or territory where applicable.
  • Jurisdiction and dispute resolution:
    • Subject to any mandatory provisions of local consumer law, any Dispute between you and the Operator shall be submitted to the competent courts of Costa Rica, which shall have exclusive jurisdiction.
    • The Operator may, in its discretion, agree to alternative dispute resolution mechanisms, such as arbitration or mediation, provided both parties consent in writing.

15. Contact Information

  • Customer support:
    • Email: [email protected]
    • Telephone: Toll-free US/CA support line (a toll-free number serving Players from Canada and the United States; specific number may be displayed within the Site's support section).
    • Live Chat: 24/7 live chat support is made available through the Site interface (exact widget or URL may vary and is accessible after login or from the help section).
  • Website:
  • Mailing and legal address:
    • As of the effective date of these Terms, the specific physical mailing and legal addresses for the Operator and its regional offices are not publicly specified. Any official correspondence should be initiated via the support email above, after which appropriate contact or address details may be provided where necessary and lawful.